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Terms of Service

Last updated: April 11, 2026

Welcome to RateMyBiz. These Terms of Service ("Terms") govern your access to and use of the RateMyBiz platform, website, and services (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms.

1. Definitions

  • "You" or "Customer" means the individual or entity that registers for and uses the Service.
  • "End User" means any person who submits feedback through a review page hosted on the Service.
  • "Content" means all text, ratings, comments, images, logos, and other materials uploaded to or generated through the Service.

2. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You must be at least 18 years old to use the Service.

3. Free Trial and Subscriptions

New accounts can create a business and use the dashboard immediately. Publishing a public review page requires starting a subscription through Lemon Squeezy or Mercado Pago. New subscriptions include a 30-day free trial managed by the payment processor; a payment method is required at checkout and you are not charged until the trial ends. After the trial, subscription fees are billed monthly in advance. You may cancel your subscription at any time from the dashboard; access continues until the end of the current billing period.

4. Acceptable Use

You agree not to use the Service for any unlawful purpose or in violation of our Acceptable Use Policy. We reserve the right to suspend or terminate accounts that violate these Terms or our policies.

5. Intellectual Property

The Service, including its design, code, trademarks, and documentation, is owned by RateMyBiz and protected by intellectual property laws. You retain ownership of any Content you upload. By uploading Content, you grant RateMyBiz a worldwide, non-exclusive, royalty-free license to host, display, and transmit that Content solely to operate and provide the Service.

6. Feedback Data

Feedback submitted by End Users through your review page is stored on your behalf. You are the data controller for that feedback. RateMyBiz processes this data as a data processor on your behalf, as described in our Privacy Policy.

7. Third-Party Services

The Service integrates with third-party providers including Google (Places API, review links), PayPal, Mercado Pago, and Lemon Squeezy (payment processing), Clerk (authentication), and Cloudflare (file storage). Your use of those services is subject to their respective terms and privacy policies.

8. Limitation of Liability

To the maximum extent permitted by law, RateMyBiz shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total aggregate liability for any claim arising out of or relating to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Termination

You may terminate your account at any time by canceling your subscription and contacting support. We may suspend or terminate your access if you breach these Terms, with or without notice. Upon termination, your data will be retained for 30 days and then permanently deleted unless otherwise required by law.

During the lifetime of your account, feedback and analytics data is subject to plan-based retention: up to 60 days on free, trial, and Starter plans, and up to 365 days on the Pro plan. Retention is determined by your current subscription tier; downgrading to a lower plan may result in older data being removed in accordance with the shorter retention window.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which RateMyBiz operates, without regard to conflict of law principles.

13. Contact

If you have questions about these Terms, please contact us at legal@ratemybiz.shop.